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Support and Service

Support Contact InformationOn-site Service AllowanceWarranty

Service Hotline

Vereinigtes Königreich

Hotline:

Monday - Friday 08:00-20:00 GMT/BST

+44 808 178 8066

E-Mail:

solutionservice.eu@ecoflow.com

Replies within 24 hours

Germany

Hotline:

Monday - Friday 08:00-20:00 CET

+49 800 0002712

E-Mail:

solutionservice.eu@ecoflow.com

Replies within 24 hours

Poland

Hotline:

Monday - Friday 08:00-20:00 CET/CEST

+48 800 088 586 (for Poland)

E-Mail:

solutionservice.eu@ecoflow.com

Replies within 24 hours

Other EU Regions

Hotline:

Monday - Friday 08:00-20:00 CET/CEST

+44 20 3830 2502 (für EU-Länder außerhalb Großbritanniens; kostenpflichtig)

+49 211 9629 4099 (für EU-Länder außerhalb Deutschlands; kostenpflichtig)

E-Mail:

solutionservice.eu@ecoflow.com

Replies within 24 hours

Click here to chat with our agent

Installer Live Chat Support

For immediate assistance, use the Contact Customer Support button in Ecoflow Pro APP to connect with our live chat team.

Requires iOS13.0 or above.

Requires Android 5.0 or above.

Scan QR code to download

CRM Ticket System and Email Support

Our dedicated CRM system ensures efficient support through ticket tracking, email communication, and fast service resolution across Europe.
1. Ticket Creation

Every request submitted via the App or email is automatically converted into a CRM ticket. Alternatively, you can email us at:Solutionservice.eu@ecoflow.com

Our support agent will contact you to confirm the necessary details — including the nature of your request, issue description, and your shipping and return address.

2. Select the Ticket Type

Choose the type of support you need. There are generally two types of tickets available:Inquiry Ticket and Fault Ticket.

Once you have selected the ticket type, please provide the necessary information.

3. Provide Detailed Information

Please include the serial number (SN), a description of the issue, and the date and time of the incident in your ticket.

Note: To speed up the process, please include all relevant details, such as schematics, measurements, photos, videos, and software version.

4. Replacement Parts Handling

We may send you the replacement part first. After the swap is complete, please inform us so we can arrange to collect the defective part. If you already have a replacement on-site and install it yourself, we can retrieve the old part during your next delivery, making the process more efficient.

5. Cost Handling & Out-of-Warranty Repairs

Expense Reimbursement

Once the replacement is complete, please submit the cost breakdown via email within the ticket process. Reimbursements will be processed in accordance with our warranty policy.

Out-of-Warranty Repairs

If your device is out of warranty and you wish to request a paid repair, we will confirm the cost and repair process with you through the ticket system.

Log in the webportal

On-site service allowance

On-site Inspection Fee
Replacement Fee
Kilometer Allowance
Applicable Country
On-site Inspection Fee
  • PowerOcean-Inverter-P3-6kw/8kw/10kw/12kW-DE,
  • PowerOcean-Battery-5kwh-DE,
  • PowerOcean Plus-INV-15kW/20kW/25kW/29.9kW-DE
  • PowerPulse-EVCharger-11kw-EU,
  • PowerOcean-PVStorageConverter-5kW,Base&Junction Box-P3-10kW-DE,
  • PowerGlow-3.5kw/6kw/9kW-P3-EU,
  • Other Components Or Accessories
  • PowerPulse 2-7kW/11kW/22kW-EU/UK/ITNL/NL
Italy, Monaco, Switzerland, France, Austria, Liechtenstein, Germany, Luxembourg, Belgium, Netherlands, Denmark, Norway, Finland, Sweden, Iceland, Ireland, UnitedKingdom
50 (Euro) / 40 (Pounds)
25 (Euro) / 20 (Pounds)
Croatia, Cyprus, Czech Republic, Greece, Hungary, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Bulgaria, Estonia, Latvia, Lithuania, Romania, Bosnia and Herzegovina
35 (Euro) / 50 (PLN)
15 (Euro) / 25 (PLN)
Other countries or regions not listed
n.a.
n.a.

Warranty

PowerOcean (Three-Phase)

PowerOcean DC Fit

PowerOcean (Single-Phase)

PowerPulse

PowerHeat

PowerGlow

Product Name
Length of Warranty
PowerOcean-Inverter-P3-6kW/8kW/10kW/12kW-DE/DF
15-year warranty*
PowerOcean-Battery-5kWh-DE
15-year warranty*
PowerOcean-Inverter-P3-10kW-DE
15-year warranty*

*Please refer to detailed warranty policy HERE.

*Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. To the fullest extent provided by law, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the website or any services or items obtained through the website or to your downloading of any material posted on it, or on any website linked to it. Your use of the website, its content, and any services or items obtained through the website is at your own risk. The website, its content, and any services or items obtained through the website are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. Neither the company nor any person associated with the company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the website. Without limiting the foregoing, neither the company nor anyone associated with the company represents or warrants that the website, its content, or any services or items obtained through the website will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components, or that the website or any services or items obtained through the website will otherwise meet your needs or expectations. To the fullest extent provided by law, the company hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose. The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.

Limitation on liability

To the fullest extent provided by law, in no event will the company, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the website, any websites linked to it, any content on the website or such other websites, including any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable. The limitation of liability set out above does not apply to liability resulting from our gross negligence or willful misconduct or death or bodily injury caused by products you purchase through the site. The foregoing does not affect any liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless the company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these terms of use or your use of the website, including, but not limited to, your user contributions, any use of the website's content, services, and products other than as expressly authorized in these terms of use, or your use of any information obtained from the website.

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Copyright © 2025 EcoFlow All Rights Reserved.
Select your country or region:
()
  • Company
    • About Us
    • Blog
    • Terms of Use
    • Privacy Policy
    • Impressum
    • Security and Privacy
  • Explore
    • Home Energy Ecosystem
    • Safety Innovation
    • Dynamic Tariff
    • EcoFlow AI-Powered HEMS
    • Solar Battery Storage
    • Retrofit Storage for PV Systems
  • Support
    • Free Consultation
    • Learning Center
    • Documentation
    • Become Our Partner
    • Warranty and Policy
    • Contact Us
Select your country or region:
()
Copyright © 2025 EcoFlow All Rights Reserved.
Select your country or region:
()
Choose your country or region
AsiaPacific
Australia
English
中国(大陆)
简体中文
日本
日本語
한국
한국어
Singapore
English
India
English
Kazakhstan
English
Nepal
English
NorthAmerica
Canada
English
United States
English
México
Español
Europe
United Kingdom
English
France
Français
Deutschland
Deutsch
Europe
English
CIS
Русский
España
Español
Türkiye
Türkçe
Italia
Italian
Poland
Polski
Sweden
Swedish
Africa
South Africa
English
UAE
English
Angola
Português
Tanzania
English
المغرب
Français
المملكة العربية السعودية
العربية
الشرق الأوسط
العربية
Other
Other Regions
English