Online Support
For professional partners
Hotline:
Monday - Friday 08:00-20:00 GMT+2
Email:
solutionservice.eu@ecoflow.com
Reply in 24 hours
For end users
Hotline:
Monday - Friday 08:00-20:00 GMT+2
+49 800 0002566
Email:
support.eu@ecoflow.com
Reply in 24 hours
Click here to chat with our agent
On-site service allowance
Warranty
PowerOcean (Three-Phase)
PowerOcean DC Fit
Warranty policy
Hybrid inverter
SKU: PowerOcean-Inverter-P3-10kW-DE
15-year warranty
LFP battery pack
SKU: PowerOcean-Battery-5kWh-DE
15-year warranty
Junction box and base
SKU: PowerOcean-Inverter-P3-10kW-DE
15-year warranty
Please refer to detailed warranty policy HERE.
Warranty policy
Convertor
SKU: PowerOcean-PVStorageConverter-5kw
10-year warranty
LFP battery pack
SKU: PowerOcean-Battery-5kWh-DE
15-year warranty
Please refer to detailed warranty policy HERE.
*Disclaimer of Warranties
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. To the fullest extent provided by law, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the website or any services or items obtained through the website or to your downloading of any material posted on it, or on any website linked to it. Your use of the website, its content, and any services or items obtained through the website is at your own risk. The website, its content, and any services or items obtained through the website are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. Neither the company nor any person associated with the company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the website. Without limiting the foregoing, neither the company nor anyone associated with the company represents or warrants that the website, its content, or any services or items obtained through the website will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components, or that the website or any services or items obtained through the website will otherwise meet your needs or expectations. To the fullest extent provided by law, the company hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose. The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.
Limitation on liability
To the fullest extent provided by law, in no event will the company, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the website, any websites linked to it, any content on the website or such other websites, including any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable. The limitation of liability set out above does not apply to liability resulting from our gross negligence or willful misconduct or death or bodily injury caused by products you purchase through the site. The foregoing does not affect any liability that cannot be excluded or limited under applicable law.
Indemnification
You agree to defend, indemnify, and hold harmless the company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these terms of use or your use of the website, including, but not limited to, your user contributions, any use of the website's content, services, and products other than as expressly authorized in these terms of use, or your use of any information obtained from the website.