Service & Support

Online Support

Germany

Hotline:

Montag - Freitag 08:00-20:00 Uhr MEZ

+49 800 0002712

Email:

solutionservice.eu@ecoflow.com

Antwort innerhalb von 24 Stunden

United Kingdom

Hotline:

Monday - Friday 08:00-20:00 GMT+1

+44 808 178 8066

Email:

solutionservice.eu@ecoflow.com

Reply in 24 hours

Click here to chat with our agent

On-site service allowance

On-site service fee

50 Euro / ticket

Replacement fee

100 Euro / ticket

Trip allowance

30 cent / km| 0-100km

15 cent / km |>100km

Warranty

PowerOcean (Three-Phase)

PowerOcean DC Fit

PowerOcean (Single-Phase)

PowerPulse

PowerHeat

PowerGlow

Hybrid inverter

SKU: PowerOcean-Inverter-P3-10kW-DE

15-year warranty

LFP battery pack

SKU: PowerOcean-Battery-5kWh-DE

15-year warranty

Junction box and base

SKU: PowerOcean-Inverter-P3-10kW-DE

15-year warranty

Convertor

SKU: PowerOcean-PVStorageConverter-5kw

10-year warranty

LFP battery pack

SKU: PowerOcean-Battery-5kWh-DE

15-year warranty

Hybrid inverter

SKU: PowerOcean-Inverter-P1-3kW/3.68kW/4.6kW/5kW/6kW-EU

15-year warranty

Junction box and base

SKU: Base&Junction Box-P3-10kW-DE

15-year warranty

LFP battery pack

SKU: PowerOcean-Battery-5kWh-DE

15-year warranty

SKU: PowerPulse-EVCharger-11kW-EU

3-year warranty

SKU: PowerHeat-HeatPump-9kW/20kW-EU

2-year warranty

SKU: PowerGlow-3.5kW/6kW/9kW-P3-EU

2-year warranty

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*Disclaimer of Warranties

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Limitation on liability

To the fullest extent provided by law, in no event will the company, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the website, any websites linked to it, any content on the website or such other websites, including any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable. The limitation of liability set out above does not apply to liability resulting from our gross negligence or willful misconduct or death or bodily injury caused by products you purchase through the site. The foregoing does not affect any liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless the company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these terms of use or your use of the website, including, but not limited to, your user contributions, any use of the website's content, services, and products other than as expressly authorized in these terms of use, or your use of any information obtained from the website.